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Defining A Professional Spa Manager
16-17 July 2008
Putra World Trade Centre, Kuala Lumpur, Malaysia |
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INTRODUCTION
Managing a spa requires a wide range of expertise covering operations, people management, customer service, marketing and creativity. Meet industry experts with extensive spa management knowledge in a two-day interactive seminar designed to help spa managers and interested parties improve their capabilities and raise the standards of professionalism in the industry. |
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WHY PARTICIPATE |
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Develop a strong and well-rounded understanding of the spa and wellness industry. |
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Learn about trends, innovations and developments in the regional and global markets as well as how to incorporate them into your business. |
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Discover the intricacies of building and managing a strong and viable spa business. |
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Be informed about industry best practices, effective business and management strategies,
and the latest technologies, techniques and methodologies. |
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Discover operational benchmarks and measurements to help improve and elevate performance
and standards. |
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Explore new ideas and platforms for spa marketing. |
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Obtain ideas and strategies for staff recruitment, management and development. |
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Find out about eco-friendly and sustainable practices in spas, the importance of going green
and how to implement these practices. |
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Be informed about challenges facing the spa and wellness sector, and ways to overcome common business and industry pitfalls. |
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Understand the regulatory environment and rules governing the industry as well as concurrent legislative developments around the region. |
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Learn about spa and wellness tourism, successful implementations around the world and how it can benefit your organisation. |
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Network and exchange ideas with experts and industry leaders as well as peer groups within
the country. |
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Get in-depth knowledge on how to improve delivery skills and techniques. |
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| HIGHLIGHTS |
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| Opening Address : Donald Cha, Organising Chairman |
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Business For Spa Manager
Brian Hathaway, Senior Director of Spa Asia Pacific, Four Seasons Resorts Bali |
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An Update on Asia Pacific
Samantha Foster, President of Asia Pacific Spa & Wellness Council |
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Products & Profit : A Mindful Approach to Spa Retail
Carina Chatlani, Founder/President/Brand Ambassador
of BODY BISTRO Apothecary and Asana Spa |
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TCM in the Spa Environment
Ken Rosen, Resident Therapist of Chiva-Som International Health Resort |
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How To Keep Therapist Spirit Alive
Erika Dewi, Director of Banyu Spa Product and Therapies |
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Bench Mark For Success
Suzanne Ng, Founder and CEO of Conceptasia Inc |
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An Update on CIBTAC
Jan Jones, Senior Education and Development Manager of CIBTAC |
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An Update on European Union’s Asia Invest Program
Jomar Fleras, Spa Association of the Philippines |
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What is Ayurverdic Spa?
Prasad Ninan, Ayurvedic Spa Consultant |
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Sustainable Spa'lutions
Mary Darling, Distant Harbor Company |
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How to Maximize Profits in your Spa
Melinda Yon, Managing Director of 360 Spa Solutions |
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Emerging Trends and the Day Spa Business
Edward Wong, President of Day Spa Association-Asian Chapter |
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Disclaimer
Whilst every attempt has been made to ensure that all aspects of the Conference mentioned in the programme will take place as scheduled, the Organiser reserves the right to make any last-minute changes, should the need arise, without prior notice. |
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WHO SHOULD ATTEND |
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Spa owners and operators |
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Spa professionals and therapists |
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Spa product manufacturers and marketers |
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Industry related business managers and decision makers |
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Government authorities and regulators |
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Tourism and travel related operators |
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Products and services sales executives |
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Aspiring spa owners, managers and therapists |
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Anyone interested in participating in the spa and wellness industry directly or indirectly |
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